![]() Google will handle this data as described in Google’s privacy policy. The data accessed will be used to improve your customer service experience, to troubleshoot issues with this product, promotion history and for fraud prevention. My name is Michael from Tier 2+ and I am happy to assist you today.įor a limited period of time necessary to resolve your concern, do you agree to allow us to access data about and associated with your Google product and account, which may include product information such as IMEI, Serial Number, country in which your product was purchased, account history and limited historical usage data. M Nora S left the chat. You’re connected with agent Michael. Now I will get you connected with the specialist they will further help you with this. Ok, so there's nothing I can do because I destroyed my phone using a different charger you're saying. Please note that environmental conditions can affect the phone. Not all chargers deliver the same amount of power That is the reason we provide charger with the device. I cant comment on other devices however using the original charger with the device is mandate. I used to have a phone that gave a warning when I didn't use the correct charget Why isn't there a warning label on the phone? Ok, so you're saying using a charger not included with the phone perminantly destroys the phone? It matters as the using different chargers can cause issue like the one you are having. But why would that matter? I don't have it plugged in when I'm outside recording May I know if you are using original charger which came with the device? The IMEI is incorrect please help me with the correct IMEI May I know, from where have you purchased the device? ( Country and Store ) Settings> About phone> MEID> IMEI information. You can find the IMEI number by the following methods:ġ. I don't have a second phone to take a picture of my pixel I understand but I still need to images to get you connected with the specialist.īecause specialist would need the images. You can go on google images and search what a pixel 5 looks like I would need the front and back side images of the device, I am sending you an email here please send me the images attached to my email. Before I do this, do you mind if I ask you a few questions to help me better understand your situation? I'd like to transfer you to a specialist for a closer look. So, I cant use a case with the phone, so it I drop it, I'll break it It only overheats if I have it in the case and try to record videos while it's hot outside In case you need to refer to this chat interaction in the future, please take note of the following ID 7-0660000031596. N 12:57 PM You’re connected with agent Nora S. Support Also, you don't have a warranty on your pixel unless you buy two smart phones so you can take a picture of your phone having an issue. My phone overheats when outside and record videos when it's sunny outside. You may also have more legal rights depending on your country or region.Here's my chat with google support. This term depends among manufacturers, so consult the warranty for your product. Usually, your manufacturer's warranty covers the replacement or repaired device for whichever is longer: Replacement (pristine or refurbished) or in-warranty repair by Google or an authorized repair partner.Important: Devices refurbished from retailers come with a 90-day warranty instead of the original warranty period. Warranty coverage after a replacement or repair If you send an item other than the one referenced in your warranty claim, this may be considered a false claim. If we believe you made a false warranty claim, we reserve the right to destroy phones or any item we receive. If we can't reach you within 60 days, we destroy the device.If the item is lost or damaged during shipment, Google isn't responsible.Your signature may be required for you to receive the shipment.We can send your item back to you through our carrier partner:.Google contacts you based on the contact details you provide in the warranty claim.If you send the wrong device as part of a warranty claim: If we receive any other device, it won’t be covered for replacement or repair. When you make a replacement or repair claim, make sure the item you send is under warranty. Important: Google repair isn't available in Japan and Taiwan.
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